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Questions, answered
Everything about HALO, delivery and returns. Cannot find it? Our team reads every message.
Using HALO
What does it feel like?
Gentle warmth on your lower belly, with a soft pulsing massage. You choose the heat level and the massage intensity, so you can keep it as light as you like.
How do I control it?
Three buttons on the device: on/off, + and −. You adjust the heat and the massage right on HALO, and the leaflet explains each mode. There is no app to install.
Where do I place it?
On your lower belly or lower back, on clean, dry, unbroken skin, following the instruction leaflet.
Does it heat up?
Yes. HALO has several adjustable heat levels. Start on the lowest one and check your skin regularly.
Can I wear it under my clothes?
Yes, that is exactly what it is designed for. It is cordless and sits flat, so nothing shows or trails out.
Use and safety
Who should not use it?
If you are pregnant, wear a pacemaker or another implanted electronic device, have epilepsy, have broken or irritated skin where you would place it, or feel heat less well in that area, speak to a health professional before use.
Is this a medical device?
No. HALO is a wellbeing product. It is not a medical device and nothing on this site is medical advice.
Can I use it while sleeping or driving?
No. Do not use HALO while asleep, while driving or operating machinery, or in water.
Can I share it?
For hygiene, we recommend treating HALO and its gel pad as personal items. That is one reason the 2-pack exists.
Delivery
How much does shipping cost?
Nothing. Shipping is free on every HALO order.
How fast is delivery?
Shipping is free on every HALO order. Orders usually arrive in 3–7 business days, and you get a tracking number by email.
Can I track my order?
Yes. You receive a tracking number by email as soon as your order ships.
Returns and warranty
Can I return it?
Yes. You have 30 days from delivery to return HALO unused and in its original packaging. Email us with your order number and we will send you the return instructions.
Is there a warranty?
Yes, 1 year against manufacturing defects. If HALO stops working because of a manufacturing fault within 12 months, we will repair, replace or refund it.
Something arrived damaged. What now?
Get in touch through the contact page with your order number and a photo, and we will sort it out.
HALO is a wellbeing product, not a medical device. Nothing here is medical advice. If pain is severe, new or unusual, speak to a health professional.